Refund and Cancellation Policy

Welcome to SAFEX. Our Refund and Cancellation Policy outlines the rules and regulations for the use of our services, located at neosafex.com.

Cancellation Policy

You can cancel your transactions/services anytime before they are fully processed by our system. However, if a mobile recharge, DTH recharge, utility bill payment, or any other financial service has already been successfully executed by the operator or biller, it cannot be cancelled by SAFEX.

Refund Policy

We strive to provide seamless and reliable digital financial services. In the rare event of a failed transaction where the amount has been deducted from your account/wallet but the service was not delivered:

• The deducted amount will be automatically refunded to your SAFEX wallet or your original payment method within 3 to 7 working days.
• If you do not receive the refund within the stipulated time frame, please contact our customer support team with your transaction reference number and details.

Exceptions

Refunds will not be issued under the following circumstances:

• For successfully completed transactions.
• If the transaction failed because the user provided incorrect information (e.g., an incorrect mobile number, DTH account number, or utility biller details).

Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please feel free to contact us via the support section on our website.